Nov. 30, 2010
According to various numbers from analytics firm Coremetrics released earlier today, overall eCommerce sales
on Cyber Monday were higher by about 19.4 percent from 2009's levels for the same day.
"Cyber Monday came in as the biggest online shopping day of 2010 so far," said John Squire, chief strategy
officer of Coremetrics, a unit of IBM Corp.
Cyber Monday is the first Monday after Thanksgiving and is a relatively recent retail phenomenon, compared
to Black Friday, the day after Thanksgiving. Many store retailers traditionally open their doors at midnight
on Black Friday, attracting shoppers with heavily advertised discounts and in many different product lines.
On average, more people were shopping online and, as a whole, individual orders were larger than Cyber Monday
in 2009. Coremetrics added that the average online order value yesterday was $194.90, an increase of about 8.3
percent from last year's average of $180.02.
Yesterday's online sales also outdid this year's Black Friday sales by 31.1 percent, said Coremetrics.
eCommerce shoppers yesterday also used many MIDs (mobile Internet devices) to make their purchases, with
almost 4 percent of all Cyber Monday shoppers using smartphones and other devices.
However, overall eCommerce spending on Black Friday actually increased almost sixteen percent compared with
Black Friday in 2009, with social networking sites gaining momentum as a source for shopping advice. Also
smartphones played an increasingly important role as well.
And according to additional numbers supplied from Coremetrics, which gathered data from the sites of
more than 500 retailers in the U.S. including Bloomingdale's, Macy's and Petco, online sales were up 15.9
percent, with the average order value rising about $20, from $170.19 to $190.80.
Coremetrics said that, although the percentage of online shoppers arriving at retail websites from social
networking sites was still relatively small, the phenomenon was gaining momentum, with Facebook at the top of
The company said shoppers were using sites like Facebook to find out about deals and inventory levels. It
also said the slice of shoppers arriving at sites via mobile devices also jumped almost 27 percent year-over-year.
Also, it's important to note that Coremetrics pointed to a new trend, saying "surgical shopping" seemed to
be widespread, with people checking out 18 percent fewer products on sites than they did a year ago--an
indication that they target a specific product rather than just browsing through a site, looking around for
a good deal.
And health and beauty, and department-store sites saw encouraging figures as well. On average, eCommerce
shoppers spent almost eighteen percent more time in virtual department stores, and health and beauty retailers
reported a 73.2 percent increase in first-time buyers year over year, and a 53.5 percent increase in the
number of visits in which shoppers actually clicked away with a purchase.
Overall, such good numbers weren't expected by some eCommerce analysts, and were viewed as encouraging.
"We're watching online retail, and increasingly social media and mobile, become the growth engines for
retailers everywhere, as consumers embrace online shopping not only for its ease and convenience, but as a
primary means of researching goods and services," John Squire, the company's chief strategy officer, said in
Nevertheless, eCommerce shopping has yet to conquer the cash register. According to the Associated Press,
online deals still account for just between 8 percent and 10 percent of holiday spending.
Overall, researcher ShopperTrak said Black Friday sales figures for brick-and-mortar stores barely registered
an increase over 2009, rising a mere 0.3 percent. But the company said that the message was mixed because
numbers for the first two weeks of November were unexpectedly strong--a rise of about 6 percent year over year.
"Also, a rather high percentage of retailers concentrated on pushing folks to their Websites with various
online-only sales, which most likely influenced Black Friday performance as well," ShopperTrak founder Bill
Martin said in a statement.
This article was featured on Business 5.0.
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