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Match.com tying to build a better mouse trap

October 17, 2005

Match.com is trying hard to add more features that will contribute to a better online experience, by ranking with a number the most important and essential ingredient in a good relationship: Chemistry.

Match.com has been working closely with Helen Fisher, a Rutgers anthropology professor, in developing The Chemistry Profile, a virtual personality assessment that experts say can do a much more efficient job at qualifying people that will likely better connect with other.

The Chemistry Profile is claimed to be a "rapid, engaging and in-depth look at who you are and what you wish to experience in a long-term relationship."

Helen Fisher uses functional MRIs to understand how being in love changes brain activity. She's the author of the popular book "Why We Love," and she believes that our romantic choices are sculpted by our experiences into what she calls "love maps."

These maps are subtle and difficult to read, and each one is unique. "This is probably why it's so difficult to introduce single friends to one another and why Internet dating services often fail: matchmakers don't know the intricacies of their clients' love templates," she wrote.

To create their Chemistry.com profiles, members answer a questionnaire that includes how they see themselves and what they're looking for in a mate. They must decide whether they're performers, protectors, healers or inventors and whether they find unpredictable situations exhilarating.

They disclose whether they ever look in people's windows and whether they have interesting thoughts as they fall asleep. They choose a title for a book cover and decide whether the smile of a person in a photo is sincere.

"We're trying to take the most recent research on brain chemistry and use it to get closer to what attracts us to people," said Chemistry.com Spokeswoman Kristen Kelly.

Match.com and Chemistry.com are designed to appeal to different kinds of people, Kelly said.

Match.com users tend to simply want a larger pool of potential mates. Chemistry.com means to appeal to those who want more help through the whole process. While Match.com users are free to search through each others' profiles, Chemistry.com profiles are private, and each member gets introduced to just five others at a time.

In addition to the special Chemistry Profile, Chemistry.com introduced two more enhancements to the process. A step-by-step process called 1-2-3-Meet aims to get people past the "meet" stage to greeting and perhaps even actual dating.

"The true differentiator is the in-person meeting and feedback mechanism," Kelly said. "That's the piece that's been missing in this industry."

Members also get feedback after each first meeting, in the hope that they might gain personal insight that will improve their chances of mating in the long run.

Dating expert Suzanne Oshima said that there are two kinds of chemistry, and there's really no substitute for meeting.

"You can have chemistry online, and when you meet in person, there's nothing there," said Oshima, who runs the online dating sites DreamBachelor.com and DreamBachelorette.com, and also coaches people on how to behave online and on face-to-face dates.

Oshima said multimedia features that let people send voice or video messages were a good way to check out that face-to-face chemistry while still in the online stage.

"Somebody might be really upbeat on a voicemail message, and he would seem like a lot of fun, but that doesn't come across in e-mail," she said.

A beta test of Chemistry.com launched this week in Denver, San Diego, Seattle and Washington, D.C.. The company plans a national roll-out in early 2006.

Match.com, owned and operated by IAC/InterActiveCorp, is the largest online personals site, according to August 2005 global rankings by Internet audience measurement firm comScore Media Metrix.

"We all know intuitively when we have chemistry with someone, where there's a spark," Kelly said. "Dr. Fisher and other researchers now have shown there's a true physiological basis to those things we've know intuitively.

"If we can take that learning and apply it in a practical setting to help you find someone you'll have that chemistry with, how great is that?"

Source: Internet News



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