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MphasiS acquires Princeton Consulting


February 14, 2005

Today, there are at least two preconceived ideas about India as an e-business player: that it can't produce innovation/original software, and that its function is merely to take jobs from core economic countries, mainly the United States.

Today, an Indian software and services company named MphasiS acquired a U.K. consultancy named Princeton Consulting for $14.4 million, problematizing both those ideas.

That's because, in the first place, MphasiS is not an IT sweatshop but its own range of software solutions across numerous e-business application areas.

Secondly, the deal highlights the interconnectedness of global business. Princeton had 33 of its 100 employees in India; after the acquisition, MphasiS will add to the employee base in both countries. It's another example of mutual value creation that represents the highest ideals of global business.

Princeton Consulting's expertise is in customer relationship management (CRM), including support. The company has 15 clients, the largest of which is BT. MphasiS plans to keep servicing these clients and using Princeton's positioning in Europe to win more clients there.


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